Privacy Policy — 999 dhaka Online Casino

1 Information We Collect

When you register, verify, or interact with the 999 dhaka platform, we collect certain categories of personal data. The specific information collected depends on which services you use and the stage of your relationship with us. Below is a comprehensive overview of the data categories we process.

Registration & Identity Data

When you open a 999 dhaka account, we collect the following information to create and manage your player profile:

• Full legal name as it appears on your government-issued identification document.
• Date of birth (used to verify that you are 18 years of age or older).
• Residential address, including city (e.g., Dhaka, Chittagong, Sylhet, Khulna, Rajshahi) and postcode.
• Email address and mobile phone number registered in Bangladesh.
• Username and encrypted password credentials.

Identity Verification (KYC) Data

To comply with Know Your Customer (KYC) obligations and to confirm your eligibility to play on 999 dhaka, we may collect copies of:

• National Identity Card (NID) or passport.
• Proof of residential address (e.g., a recent utility bill or bank statement).
• Proof of payment method ownership (e.g., a screenshot of your bKash or Nagad account registered in your name).
• A selfie or photograph for biometric identity confirmation, where required by our KYC process.

Financial & Transaction Data

To process deposits and withdrawals, 999 dhaka records the following:

• Payment method type (bKash, Nagad, Rocket, Upay, Visa, Mastercard, or bank transfer).
• Mobile wallet numbers or masked bank account details associated with transactions.
• Transaction amounts in BDT, timestamps, and transaction reference IDs.
• Deposit and withdrawal history linked to your account.

999 dhaka does not store full card numbers. Payment card data is handled by PCI-DSS compliant third-party payment processors and is not retained on our servers.

Technical & Usage Data

When you visit or use the 999 dhaka platform, we automatically collect certain technical data including:

• IP address and approximate geographic location.
• Device type, operating system, and browser version.
• Pages visited, game sessions played, time spent on the platform, and click paths.
• Login timestamps and session duration.
• Referring URLs (the website or source that directed you to 999 dhaka).

Communications Data

If you contact 999 dhaka support, participate in surveys, or engage with promotional campaigns, we may retain records of those communications, including chat transcripts, email correspondence, and survey responses, for service quality and compliance purposes.

2 How We Use Your Data

999 dhaka processes your personal data only for defined, legitimate purposes. The table below summarises the primary purposes for which we use your data and the corresponding legal basis for that processing.

Marketing Communications

999 dhaka may send you promotional emails, SMS messages, or platform notifications about new games, bonus offers, and seasonal promotions — for example, offers tied to the BPL cricket season, Eid, or Pohela Boishakh — provided you have given your explicit consent to receive marketing communications at the time of registration or subsequently via your account preferences. You may withdraw this consent at any time by contacting support or updating your notification settings within your account.

3 Data Sharing & Third Parties

999 dhaka does not sell your personal data to any third party. However, to deliver our services effectively and to comply with legal obligations, we share certain data with carefully selected third-party service providers and, where required by law, with competent authorities.

Service Providers & Data Processors

We engage third-party companies to perform specific functions on our behalf. These parties act as data processors and are contractually bound to handle your data only in accordance with our instructions and this Privacy Policy. Categories of service providers include:

• Payment processors: bKash, Nagad, Rocket, Upay, and international card processing partners (Visa, Mastercard) to facilitate transactions.
• KYC and identity verification providers: Third-party services that assist with document verification and age confirmation.
• Cloud infrastructure and hosting providers: Secure server infrastructure used to host the 999 dhaka platform and store encrypted data.
• Customer support software: Live chat and ticketing platforms used to manage support interactions.
• Analytics providers: Web analytics tools that help us understand platform usage patterns using anonymised or aggregated data.
• Game content providers: Suppliers such as Pragmatic Play, Evolution Gaming, Spribe, NetEnt, Microgaming, and Ezugi may receive technical session data necessary to deliver game functionality. They do not receive your full identity or financial data beyond what is operationally required.

Legal & Regulatory Disclosure

999 dhaka may be required to disclose your personal data to law enforcement agencies, regulatory authorities, or courts where we are compelled to do so by applicable law, a court order, or a legally binding government request. In such cases, we will disclose only the minimum information necessary to satisfy the legal requirement.

Business Transfers

In the event that 999 dhaka undergoes a merger, acquisition, or sale of all or part of its business assets, your personal data may be transferred to the acquiring entity as part of that transaction. You will be notified via email or a prominent platform notice prior to any such transfer, and the acquiring entity will be bound by the terms of this Privacy Policy or a policy that provides equivalent or greater protection.

4 Cookies & Tracking Technologies

The 999 dhaka website uses cookies and similar tracking technologies to deliver a reliable and personalised experience. A cookie is a small text file placed on your device when you visit a website. Cookies allow the platform to recognise your device on return visits and remember your preferences.

Types of Cookies We Use

Managing Your Cookie Preferences

You can manage or disable non-essential cookies at any time through your browser settings. Most modern browsers allow you to block or delete cookies via the browser's privacy or settings menu. Please note that disabling strictly necessary cookies may impair core platform functionality, including your ability to log in and maintain an active session on 999 dhaka.

5 Data Retention & Storage

999 dhaka retains your personal data only for as long as is necessary to fulfil the purposes for which it was collected, or as required by applicable legal and regulatory obligations. The following retention principles apply:

• Active account data: Retained for the duration of your account's active status plus a minimum period thereafter to satisfy legal obligations.
• KYC and identity documents: Retained for a minimum of five years following account closure or the last transaction date, in line with anti-money laundering record-keeping requirements.
• Financial transaction records: Retained for a minimum of five years following each transaction for accounting, tax, and compliance purposes.
• Support communications: Retained for up to two years following the resolution of the relevant support interaction.
• Marketing consent records: Retained for the duration of your consent period plus one year following withdrawal of consent, as evidence of compliance.
• Technical and usage logs: Retained for up to 12 months in identifiable form, after which they are anonymised or deleted.

Data Storage Location

Your personal data is stored on secure servers. Where data is processed or stored outside Bangladesh, 999 dhaka ensures that appropriate safeguards are in place to protect your data to a standard equivalent to or greater than the protections described in this Privacy Policy. All data transfers are conducted over encrypted connections.

Data Deletion

Upon expiry of the applicable retention period, 999 dhaka securely deletes or permanently anonymises your personal data so that it can no longer be linked to you as an individual. Deletion requests submitted by players are processed within 30 calendar days of receipt, subject to any overriding legal retention obligations that may require us to retain certain data for a longer period.

6 Your Rights & Choices

As a player on the 999 dhaka platform, you have the following rights with respect to your personal data. To exercise any of these rights, please contact our support team at [email protected] with the subject line "Data Rights Request".

Right of Access

You have the right to request a copy of the personal data that 999 dhaka holds about you, along with information about how it is being processed. We will respond to verified access requests within 30 calendar days.

Right to Rectification

If any personal data held by 999 dhaka is inaccurate or incomplete, you have the right to request that it be corrected. You may update certain account details directly through your account settings; for changes to identity-verified data (such as legal name or date of birth), please contact support directly.

Right to Erasure

You may request deletion of your personal data where it is no longer necessary for the purpose for which it was collected, where you have withdrawn consent, or where processing is unlawful. Please note that certain data must be retained to fulfil our legal obligations (such as KYC and financial records) and cannot be deleted in response to an erasure request.

Right to Restrict Processing

You may request that 999 dhaka restricts the processing of your data in specific circumstances, such as while the accuracy of data is being contested or while an objection to processing is being assessed.

Right to Object

You have the right to object to the processing of your personal data where that processing is based on our legitimate interests. This includes the right to opt out of direct marketing communications at any time, without affecting your ability to continue using 999 dhaka.

Right to Data Portability

Where processing is based on your consent or on a contract, you may request that 999 dhaka provides your personal data in a structured, commonly used, machine-readable format so that you can transfer it to another service provider.

7 Data Security Measures

999 dhaka employs a comprehensive set of technical and organisational security measures designed to protect your personal data against unauthorised access, accidental loss, disclosure, alteration, or destruction. Our key security practices include:

• SSL/TLS encryption: All data in transit between your device and our servers is encrypted using SSL/TLS protocols, preventing interception by unauthorised parties.
• Encrypted data storage: Sensitive data — including identity documents, payment information, and account credentials — is stored using strong encryption at rest.
• Access controls: Internal access to personal data is restricted on a strict need-to-know basis. Staff who process player data are subject to confidentiality obligations and receive regular data protection training.
• Two-factor authentication (2FA): Players are encouraged to enable 2FA on their accounts to provide an additional layer of protection beyond username and password.
• Intrusion detection: Our infrastructure is monitored continuously for suspicious activity, unauthorised access attempts, and anomalous behaviour patterns.
• Regular security audits: The 999 dhaka platform undergoes periodic security assessments to identify and remediate vulnerabilities before they can be exploited.

Data Breach Response

In the event of a confirmed data breach that poses a risk to your personal data, 999 dhaka will notify affected players without undue delay, providing clear information about the nature of the breach, the categories of data affected, and the steps we are taking to address it. We will also notify the relevant authorities as required by applicable law.

8 Policy Updates & Contact

999 dhaka reserves the right to update or modify this Privacy Policy at any time to reflect changes in our data processing practices, applicable law, or the services we offer. When material changes are made, we will notify registered players via email or a prominent notice on the platform prior to the changes taking effect. The "Effective Date" at the top of this page will be updated accordingly.

Your continued use of the 999 dhaka platform following the effective date of any revised Privacy Policy constitutes your acknowledgement of the changes. We encourage you to review this page periodically so that you remain informed about how your data is being protected.

Contact Our Data Team

If you have any questions, concerns, or requests relating to this Privacy Policy or the handling of your personal data on the 999 dhaka platform, please contact us using the details below. Our support team is available 24 hours a day, 7 days a week, in both English and Bengali.

Email: [email protected]

Please include "Privacy Enquiry" in the subject line of your message so that your request is directed to the appropriate team member promptly. We aim to acknowledge all privacy-related enquiries within 2 business days and to provide a full response within 30 calendar days.

Last updated: 1 January 2026. This Privacy Policy supersedes all previous versions published on the 999 dhaka platform.